General
What is Gromad?

Gromad is Delhi based startup and most convenient grocery delivery company where you can recharge your mobile, DTH and make all type of bill payments directly using our mobile app or website.

Why choose Gromad?

Gromad always understand customer needs and provide convenient grocey delivery direct to your doorstep with 1 hour guaranteed delivery. We have good quality products with lowest price guaranteed.

What cities and locations do you operate in?

Gromad currently operates in Delhi only. We will be extended to more locations soon.

What is the minimum order value?

There is no minimum order amount.

Do you charge any amount or taxes over and above the rates shown?

No, we do not charge anything over and above the rates shown.

Can I track the status of my order?

Yes, you will get sms and email in every step from in transit to order delivery.

How can I make changes to my order before and after confirmation?

You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder if the order is not dispatched.

Have more questions?

You can call us on 8178815362 or send email on care@gromad.in for more information.

Payments/Refund related queries 
How can I make payments on Gromad?

Gromad accepts multiple modes of payment. You can make online payments using credit cards, debit cards, netbanking and popular mobile Wallets. You can also pay using Cash on delivery (COD).

How long do you take to initiate my refund?

The refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets.

How can I review my receipt?

We hand over the receipt to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.

Cancellation & Returns 
How can I cancel my order?

Gromad provides easy and hassle-free cancellation. You can cancel your order via the website before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”.

What If I want to return something?

If you’re dissatisfied with the products delivered, please register a complaint via the website within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue.You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

Can I reschedule my order?

Yes, you can do this by calling us on 8178815362. We will reschedule your order as per your convenience basis the slots available, provided the order is not already en route.

What if I have any complaint regarding my order?

You can use the “Contact Us” section on the website. Our customer care executives are always happy to help.

Placing an order
How will I know if any item in my order is unavailable?

You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.

Is it safe to use my debit/credit card to shop on Gromad?

Yes, it is. All transactions on Gromad are completed via secure payment gateways (Razorpay) which are PCI and DSS compliant. We do not store your card details at any given time.

I’m trying to place an order today but it is getting scheduled for the next day. What can I do?

Depending on store timings and store capacities, your order may be scheduled for a different day.

Can I schedule an order to my convenience?

Sure. At the checkout page, you can select a delivery slot of your choice.

Delivery related queries
Do you charge for delivery?

We currently don't charge any extra fee for delivery.

What are your delivery times?

In some locations, our deliveries begin from 9AM and the last delivery is completed by 9PM. We have also guaranteed under 90 minutes delivery.

Can I change the delivery address of my order?

At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.

What if I don’t receive my order by the scheduled time?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.