Gromad is Delhi based startup and most convenient grocery delivery company where you can recharge your mobile, DTH and make all type of bill payments directly using our mobile app or website.
Gromad always understand customer needs and provide convenient grocey delivery direct to your doorstep with 1 hour guaranteed delivery. We have good quality products with lowest price guaranteed.
Gromad currently operates in Delhi only. We will be extended to more locations soon.
There is no minimum order amount.
No, we do not charge anything over and above the rates shown.
Yes, you will get sms and email in every step from in transit to order delivery.
You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder if the order is not dispatched.
You can call us on 011-29962314 or send email on firstname.lastname@example.org for more information.
Gromad accepts multiple modes of payment. You can make online payments using credit cards, debit cards, netbanking and popular mobile Wallets. You can also pay using Cash on delivery (COD).
The refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets.
We hand over the receipt to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.
Gromad provides easy and hassle-free cancellation. You can cancel your order via the website before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”.
If you’re dissatisfied with the products delivered, please register a complaint via the website within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue.You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.
Yes, you can do this by calling us on 011-29962314. We will reschedule your order as per your convenience basis the slots available, provided the order is not already en route.
You can use the “Contact Us” section on the website. Our customer care executives are always happy to help.
You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.
Yes, it is. All transactions on Gromad are completed via secure payment gateways (Razorpay) which are PCI and DSS compliant. We do not store your card details at any given time.
Depending on store timings and store capacities, your order may be scheduled for a different day.
Sure. At the checkout page, you can select a delivery slot of your choice.
We currently don't charge any extra fee for delivery.
In some locations, our deliveries begin from 9AM and the last delivery is completed by 9PM. We have also guaranteed under 90 minutes delivery.
At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.